NOC Analyst

NOC Analyst

On January 31, 2017 Oracle completed the acquisition of Dyn, which now operates as an Oracle Infrastructure-as-a-Service (IaaS) global business unit (GBU).

Dyn solutions are at the core of Internet performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, faster and more reliably than ever before. Incorporated in 2001, Dyn’s global presence services more than four million enterprise, small business and personal customers.

The NOC Analyst will be a pivotal figure in Dyn's Customer Success story, ensuring world-class service is provided to our customers and prospective customers alike, both within the region and around the world. A customer-first approach and disposition is crucial, as is the ability to understand and translate technical concepts.

Dyn's NOC Analyst is responsible for keeping Dyn's global IP anycast network and products available and performing well. Job responsibilities include handling all pages from the notification system, providing first level support for customer escalated issues, and managing the team's maintenance calendar/status posts. The NOC Analyst should have strong communication skills and enjoy working in a fast-paced, technically challenging environment. A desire and willingness to learn and work in an "Infrastructure as a Service" environment with many different technologies (FreeBSD/Linux, databases, networking, etc) is crucial, as this is a great way to develop skills and learn more about the system administration field.

Job Responsibilities

  • Work with team to ensure uptime and availability of Dyn's DNS and Email Delivery services.
  • Monitor critical systems and services to advise of potential outages or degradations of service.
  • Willingness and ability to quickly learn new technologies.
  • Ability to quickly respond to any page and provide initial triage or efficiently escalate to Operations staff.
  • Assess customer support escalations and assign to the Operations and/or respective product teams.
  • Participate in the 24x7 on-call rotation.
  • Perform other duties as assigned / requested.
  • Work hours for this shift may include weekend 3rd shift hours after the initial training period.

Required Skills/Education

  • 1-2 years of job experience or A.S. in Computer Science, Electrical Engineering, Computer Engineering and/or a related field or equivalent experience.
  • The ability to support, troubleshoot,  and understand principal components of distributed, fault tolerant systems.
  • Hardware Systems: Dell R-Series Servers; Cisco Switches; Juniper Routers, Switches, and Firewalls; various other devices.
  • Software: FreeBSD, Linux, VMware, Shell Scripting, Perl, Python, Apache, BIND, Unbound, DJBDNS, MySQL, Cassandra / NoSQL, Exim, Postfix, SVN, Nagios, MRTG, RRD, Cacti, Graphite.
  • Protocols: IPv4, IPv6, TCP, UDP, DNS, SMTP, HTTP, SSL, SSH, SQL, and SNMP.
  • Team player, with good communication and documentation skills.

Oracle’s Dyn is a pioneer in DNS and a leader in cloud-based infrastructure to connect users with digital content and experiences across a global internet. Dyn's solution is powered by a global network that drives 40 billion traffic optimization decisions daily for more than 3,500 enterprise customers, including preeminent digital brands such as Netflix, Twitter, Linkedin and CNBC. Adding Dyn's best-in-class DNS and email services extend the Oracle cloud computing platform and provides enterprise customers with a one-stop shop for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS).

Dyn is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.

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